Frequently Asked Questions
What is the production lead time?
Normally it is about 30 days. For urgent orders, we offer 10-15 days delivery.
Can I get a 3D rendering before placing an order?
Yes. We can provide 3D renderings for confirmation in as little as 0.5 hour.
What is the warranty for your products?
All our products come with a 5-year warranty for your peace of mind.
What is your Minimum Order Quantity (MOQ)?
For EXW terms, the MOQ is 10 sets per model/size/color. For FOB terms, the MOQ is a full container.
How do you handle items damaged during shipping?
We take photos during loading. If any damage occurs, please provide photos/videos, and we will provide a solution within 8 hours.
What are the transportation options?
We primarily ship by sea via Nansha or Shekou Port. Due to the size and weight of furniture, ocean shipping is the most reliable method.