Frequently Asked Questions
How can I start an order and get pricing?
You can start by sending an inquiry via email regarding the specific products you are interested in. We will provide detailed pricing and terms.
Do you have a Minimum Order Quantity (MOQ)?
For the first order, we do not require a strict MOQ. For subsequent orders, the MOQ is 20 units. You can mix different models in one container.
What is your sample policy?
Samples are available and typically take 5-7 days to prepare. The sample cost and postage are refundable once a 40HQ container order is placed.
What kind of warranty do you provide?
We offer a 2-3 year guarantee for the whole product, and a 5-year warranty specifically for the castor, base, and gas lift.
How long does production and delivery take?
Production lead time ranges from 5 to 15 days depending on the quantity. Large orders (>800 pieces) are subject to negotiation.
What are your payment terms?
Standard terms are TT 30% deposit and 70% balance before loading. We also accept L/C, OA, and Western Union.